Terms of Service

1. Agreement

These Terms, the Privacy Policy, any order, checkout page, or subscription confirmation, and any separately executed addendum (including a data processing addendum, if we enter one) make up the entire agreement between you and ReviewIntegrator for the Service. If there is a conflict, a signed addendum controls over these Terms, and these Terms control over marketing materials or website copy.

The Service is offered for business use. It is not intended for personal, household, or consumer use, and consumer-protection statutes that apply only to consumer transactions do not apply to the extent they may be waived or are inapplicable to business services.

2. The Service

ReviewIntegrator provides web-based performance management software for organizations. Depending on your plan and configuration, the Service may include:

• Review templates, including a prebuilt library and custom forms
• Review cycles with team assignments, manager sign-off, and employee acknowledgment
• 360° reviews with assigned reviewers and optional anonymity
• 1 on 1 meetings with private notes, action items, and history
• Goal tracking and related records
• Searchable records, dashboards, progress tracking, and reporting
• Role-based access and user import or export by CSV
• Optional insights features, which may include generated summaries

We may add, change, or remove features. If a change materially reduces core paid functionality, we will provide reasonable notice where practicable. Descriptions on our marketing pages are for general information and do not expand these Terms unless we expressly incorporate them in writing.

3. Eligibility and accounts

You must be at least 18 years old and able to form a binding contract to create an account or accept these Terms. The Service is designed for organizational use by employers and their authorized personnel. You may not use the Service if you are barred from doing so under applicable law.

You are responsible for the accuracy of account information, for maintaining the confidentiality of login credentials and access links, and for all activity that occurs under your organization account. Notify us promptly at support@reviewintegrator.com if you believe an account has been compromised. Authentication is provided by a third-party identity provider and may use passwordless sign-in and essential cookies to keep users signed in.

4. Organization administration

The Service is organized around a Customer organization. People you invite, import, or otherwise permit to access the Service (“Authorized Users”) may include owners, admins, HR staff, managers, billing contacts, and employees. You decide who has access and which roles they receive.

Organization owners, admins, and other privileged roles can view, edit, assign, export, or delete information according to the permissions you configure, including review responses, 1 on 1 notes, 360° feedback, goals, and historical records. You are responsible for appointing trusted administrators, reviewing access regularly, and deactivating users who should no longer have access.

An Authorized User's access is granted by Customer, not by a personal consumer account with us. If an Authorized User leaves your organization, that person does not retain an independent right to Customer Data stored in your organization account.

5. Customer Data

“Customer Data” means information submitted to or collected through the Service by you or your Authorized Users, including names, email addresses, roles, team assignments, review responses, ratings, manager feedback, acknowledgments, 360° feedback, 1 on 1 notes and action items, goals, reports, and related files or comments.

As between you and ReviewIntegrator, you retain all rights in Customer Data. You grant us a limited, worldwide, non-exclusive license to host, process, transmit, display, and otherwise use Customer Data only as needed to provide, maintain, secure, and improve the Service, to prevent or address service or technical issues, and as required by law. We do not sell Customer Data.

For personal information in Customer Data, you are the data controller (or equivalent) and ReviewIntegrator is the processor (or equivalent), except for account and billing information we collect to operate our own business, which we handle as described in the Privacy Policy. You represent that you have provided any notices and obtained any consents or other lawful bases required to submit Customer Data to the Service, including notices to employees, contractors, and other individuals whose information you process.

Where applicable law requires a data processing addendum, we will enter into one upon reasonable request. Until a separate addendum is signed, these Terms and the Privacy Policy describe our processing of Customer Data.

You may export certain information through features we make available, such as user CSV export and on-screen records. We do not promise a complete archive of every data type in a single download. If you need help retrieving information, contact support.

6. Employment and HR use

The Service is a software tool that helps organizations collect, organize, and store performance feedback. ReviewIntegrator does not employ your workforce, does not make hiring, promotion, compensation, discipline, or termination decisions, and does not provide legal, human-resources, or compliance advice.

You are solely responsible for how you use the Service in your workplace, including:

• Complying with employment, labor, anti-discrimination, privacy, whistleblower, and record-retention laws that apply to you
• Deciding what questions to ask, who reviews whom, and what ratings or comments mean in your process
• Providing required notices to employees and other individuals
• Reviewing feedback, ratings, reports, and generated insights with qualified personnel before you rely on them
• Any employment action you take, whether or not it is informed by information in the Service

Optional anonymity settings for 360° reviews hide reviewer identity from certain roles according to your configuration. We do not guarantee anonymity against organization administrators, legal process, security investigations, user error, or attempts to infer identity from comments. Private 1 on 1 notes are visible to the participants and, depending on role permissions you configure, may also be visible to privileged users.

7. Privacy

Our Privacy Policy explains how we collect, use, and share information. It is incorporated into these Terms. If you do not agree with the Privacy Policy, you must not use the Service.

8. Acceptable use

You and your Authorized Users may not:

• Use the Service for any unlawful purpose, or to violate the rights of any person
• Upload malware, attempt to gain unauthorized access, probe or overload the Service, or interfere with other customers
• Reverse engineer, scrape, or copy the Service except to the limited extent applicable law prohibits this restriction
• Resell, sublicense, or provide the Service to third parties except to your Authorized Users for your internal business purposes
• Circumvent role-based access, seat limits, or billing controls
• Submit content that is defamatory, harassing, or unlawfully discriminatory, or that you do not have the right to submit
• Use the Service to build a competing product using our non-public features, interfaces, or documentation
• Misrepresent your identity or your authority to act for an organization

We may investigate suspected violations and suspend or terminate access if we reasonably believe these Terms or applicable law have been violated, or if needed to protect the Service, other customers, or individuals.

9. Insights and AI features

The Service may include analytics and optional features that generate summaries, themes, or other outputs from Customer Data (“Insights Features”). Insights Features may use third-party models or infrastructure. Inputs may include review text, ratings, and related organizational data needed to produce the output.

Generated outputs can be incomplete, outdated, or incorrect. They are not a substitute for independent professional judgment. You must not use Insights Features as the sole basis for an employment decision, and you must ensure a qualified human reviews any output before you rely on it. You are responsible for evaluating outputs and for any action you take based on them.

We do not warrant that Insights Features will identify every risk, trend, or legal issue in your organization. Availability of Insights Features may depend on your role, plan, or product configuration, and we may change or withdraw them.

10. Fees, trials, and billing

Paid plans are billed on a subscription basis, currently per purchased user seat, monthly or annually, at the rates shown at checkout or in the product. Annual billing, when offered, is charged in advance for the year and may include a discount from the monthly rate. Posted prices are in U.S. dollars unless we state otherwise and do not include taxes.

You authorize us and our payment processor to charge the payment method you provide for recurring subscription fees, seat changes, applicable taxes, and any other amounts you agree to pay. Subscriptions renew automatically at the end of each billing period at the then-current rate for your plan, seat count, and billing interval, unless you cancel as described below. You are responsible for keeping payment information current.

Seat quantity is set by you. Each active user generally requires a purchased seat. You may increase seats on a paid subscription; decreases cannot reduce purchased seats below your current active users. Seat changes on a paid plan may be prorated for the remainder of the current billing period. Seat changes are not available during a free trial.

If we offer a free trial, the trial length, seat limit, and conversion terms will be presented at signup. A trial may require a payment method. If you do not cancel before the trial ends, the trial converts to a paid subscription and your payment method will be charged. You can end a trial early and start paid billing immediately from billing settings if that option is available.

You are responsible for all sales, use, value-added, and similar taxes associated with your subscription, excluding taxes based on our net income. If we are required to collect tax, we may charge it to you. Failed or overdue payments may result in suspension until the balance is resolved.

11. Cancellation and refunds

You may cancel auto-renewal through the billing controls in the Service, which open our payment processor's customer portal, or by contacting support@reviewintegrator.com. Cancellation generally takes effect at the end of the current billing period. You will retain access until that date unless the subscription is terminated earlier for nonpayment or breach.

Fees already paid are non-refundable, and we do not provide credits for unused seats, unused time, or partial periods, except where required by law or where we expressly agree in writing. If we terminate the Service for convenience and you have prepaid unused time, we will provide a prorated refund of prepaid fees for the unused portion.

If billing is paused through the payment processor, access may be limited until you resume the subscription. Pausing does not eliminate amounts already owed.

12. Intellectual property

ReviewIntegrator and its licensors own the Service, including software, templates we provide, designs, trademarks, and documentation. These Terms do not transfer any ownership to you. We grant you a limited, non-exclusive, non-transferable, non-sublicensable right to access and use the Service during your subscription for your internal business purposes, subject to these Terms.

You own Customer Data and custom templates or questions you create. If you give us feedback, suggestions, or ideas, you grant us a perpetual, irrevocable, royalty-free license to use them without restriction or compensation. We have no obligation to adopt feedback.

You may not use our name, logo, or marks without our prior written permission, except for a factual statement that you use the Service.

13. Confidentiality

Each party may receive non-public information from the other that is marked confidential or that a reasonable person would understand to be confidential, including Customer Data, product non-public features, and business terms. The receiving party will use that information only to perform under these Terms and will protect it with at least reasonable care.

Confidentiality obligations do not apply to information that is or becomes public through no fault of the receiving party, that the receiving party already rightfully knew, that is independently developed without use of the disclosing party's information, or that is rightfully received from a third party without a duty of confidentiality. A party may disclose confidential information if required by law, provided it gives reasonable notice (if legally permitted) so the other party may seek a protective order.

14. Third-party services

The Service depends on third-party providers, including authentication, payment processing, hosting, communications, security, and, where enabled, AI infrastructure. Those providers have their own terms. We are not responsible for third-party services we do not control, except that we remain responsible for our use of subprocessors to provide the Service as described in these Terms and the Privacy Policy.

Public forms may use Google reCAPTCHA. Checkout and subscription billing are processed by Stripe. We do not store full payment card numbers on our servers.

15. Availability and changes

We aim to keep the Service available and will use commercially reasonable efforts to maintain it. We do not guarantee uninterrupted, error-free, or completely secure operation. We may perform maintenance, apply updates, or temporarily suspend access for security, legal, or operational reasons.

Features described as beta, preview, or experimental are provided as-is and may be changed or withdrawn without the notice we would otherwise give for core paid functionality.

16. Support

Support is available through in-product channels and support@reviewintegrator.com. Response targets described on our website or in product documentation are operational goals, not contractual service credits or uptime commitments, unless we agree otherwise in a signed writing.

17. Disclaimers

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, REVIEWINTEGRATOR DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.

We do not warrant that the Service will meet your requirements, that results or insights will be accurate or complete, or that Customer Data will never be lost or accessed by an unauthorized person. You are responsible for maintaining your own backups of information you need to retain for legal or business purposes.

18. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, REVIEWINTEGRATOR AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND SUPPLIERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS INTERRUPTION, EVEN IF ADVISED OF THE POSSIBILITY OF THOSE DAMAGES.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE AMOUNTS YOU PAID TO REVIEWINTEGRATOR FOR THE SERVICE IN THE TWELVE (12) MONTHS BEFORE THE CLAIM AROSE. IF YOU HAVE NOT PAID ANY AMOUNTS IN THAT PERIOD, OUR TOTAL LIABILITY WILL NOT EXCEED ONE HUNDRED U.S. DOLLARS (US $100).

The exclusions and cap above do not apply to liability that cannot be limited under applicable law, or to a party's fraud or willful misconduct. They do not limit your obligation to pay fees owed. Because some jurisdictions do not allow certain limitations, some of the above may not apply to you, and in that case our liability is limited to the maximum extent permitted.

19. Indemnification

You will defend, indemnify, and hold harmless ReviewIntegrator and its officers, directors, employees, and agents from and against claims, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) Customer Data; (b) your use of the Service, including employment or HR decisions; (c) your breach of these Terms; or (d) your violation of law or of a third party's rights.

We will defend you against a third-party claim that the unmodified Service, as provided by us and used by you in accordance with these Terms, directly infringes a U.S. patent, copyright, or trademark, and we will pay damages and costs finally awarded by a court or agreed in a settlement we approve. If the Service becomes, or we reasonably believe it will become, the subject of an infringement claim, we may modify the Service, obtain the right for you to keep using it, or terminate the affected portion and refund any prepaid unused fees for that portion. This obligation does not apply to claims based on Customer Data, your combination of the Service with materials we did not provide, or use after we notify you to stop. This section states our entire liability for intellectual-property infringement.

The indemnified party must provide prompt notice of a claim (delay excuses the indemnifying party only to the extent it is prejudiced), reasonable cooperation, and sole control of the defense and settlement, except that a settlement may not impose any obligation on the indemnified party other than the payment of money that the indemnifying party funds, or an admission of fault, without prior written consent.

20. Term and termination

These Terms begin when you first accept them or use the Service and continue until your subscription ends and you stop using the Service. Either party may terminate if the other materially breaches these Terms and fails to cure within thirty (30) days after written notice. We may suspend or terminate immediately if needed to comply with law, to address a security risk, or if you fail to pay amounts that are not disputed in good faith.

You may stop using the Service and cancel as described in the cancellation section. We may discontinue the Service with reasonable advance notice when practicable.

21. Effect of termination

Upon termination or expiration, your right to access the Service ends. We may retain Customer Data for a commercially reasonable period, then delete or de-identify it in the ordinary course of our operations, unless we are required to retain it by law or for legitimate records, billing, or dispute-resolution purposes. You should export any information you need before access ends. Upon written request made within thirty (30) days after termination, we will discuss available options to return or delete Customer Data that remains in our recoverable systems.

Sections that by their nature should survive will survive, including those on Customer Data licenses already exercised, intellectual property, confidentiality, disclaimers, limitation of liability, indemnification, governing law, and miscellaneous terms, as well as any unpaid fees.

22. Changes to these Terms

We may update these Terms from time to time. When we do, we will revise the “Last updated” date on this page. If a change is material, we will provide additional notice that is reasonable under the circumstances, such as an email to the billing or owner contact on the account or an in-product notice. The updated Terms become effective on the date we publish them, or on a later date we specify. Your continued use of the Service after the effective date constitutes acceptance. If you do not agree, you must stop using the Service and cancel your subscription.

23. Governing law and disputes

These Terms are governed by the laws of the United States and the State of Delaware, without regard to conflict-of-law principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

Before filing a claim, the parties will attempt in good faith to resolve the dispute by contacting the other party and allowing thirty (30) days for discussion. If the dispute is not resolved, exclusive jurisdiction and venue lie in the state or federal courts located in the United States, and each party consents to personal jurisdiction there. Either party may seek injunctive or other equitable relief in any court of competent jurisdiction to protect its intellectual property or confidential information without first completing that discussion period.

EACH PARTY WAIVES ANY RIGHT TO A JURY TRIAL AND TO PARTICIPATE IN A CLASS, COLLECTIVE, OR REPRESENTATIVE ACTION TO THE EXTENT SUCH A WAIVER IS PERMITTED BY LAW. Claims must be brought in an individual capacity. If this waiver is found unenforceable as to a particular claim, that claim must be severed and brought in court, and the remainder of this section still applies.

24. Miscellaneous

• Notices. We may give notices by email to the address on your account, through the Service, or by posting on this page. You may give legal notices to us through our contact form or support@reviewintegrator.com, with a copy requesting legal attention.
• Assignment. You may not assign these Terms without our prior written consent, except to an affiliate or in connection with a merger or sale of substantially all of your assets, provided the assignee is not a competitor of ReviewIntegrator and assumes these Terms. We may assign these Terms in connection with a reorganization, merger, or sale of assets. Any other attempted assignment is void.
• Force majeure. Neither party is liable for delay or failure to perform (except payment obligations) due to events beyond its reasonable control, including outages of third-party infrastructure, denial-of-service attacks, labor disputes, natural disasters, or changes in law.
• Export and sanctions. You may not use or export the Service in violation of U.S. export-control or sanctions laws, and you represent that you are not a prohibited party under those laws.
• Government use. If you are a U.S. government entity, the Service is “commercial computer software” provided with only those rights customarily provided to the public under these Terms.
• Relationship. The parties are independent contractors. These Terms do not create a partnership, joint venture, or employment relationship, and do not confer third-party beneficiary rights, except that Authorized Users may use the Service solely as permitted by Customer.
• Waiver and severability. Failure to enforce a provision is not a waiver. If a provision is held unenforceable, it will be modified to the minimum extent necessary, and the remaining provisions will remain in effect.
• Interpretation. Headings are for convenience only. “Including” means “including without limitation.” These Terms were negotiated by the parties as a business agreement and will not be construed against the drafter.

25. Contact

Questions about these Terms? Contact us or email support@reviewintegrator.com.